Refund policy

1. Customer Satisfaction
   • We want every customer — and every pet — to be happy with their HappyPaws Haven purchase.
2. Eligibility for Returns
   • Returns are accepted within 14 days of delivery for unused, unopened items.
   • Please contact sales@happypawshaven.co.uk with your order number and reason for return.
   • Products must be in their original packaging and condition.
3. Non-Returnable Items
   • Used grooming tools (for hygiene reasons).
   • Clearance or sale items unless faulty.
4. Faulty or Damaged Products
   • If your order arrives damaged or defective, please email sales@happypawshaven.co.uk within 7 days of receiving it with photos and details.
   • We’ll send a replacement or full refund.
5. Refund Process
   • Once your return is received and approved, refunds are issued within 5–10 business days to your original payment method.
6. Return Shipping
   • Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.